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CastleRock Security, Inc.                    Phone: 800-705-7681

400 West Division Street
Syracuse, NY 13204
information@castlerocksecurity.com

Monitoring Center
Contact by phone: 800-705-7681
Hours of operation: 24 hours a day, 7 days a week
For: Cancelling a false alarm (Police, Fire, or Medical)
Inquire about the dispatch of emergency response agencies
Customer Relations
Contact by phone: 800-705-7681
Hours of operation: 8:00 AM to 8:00 PM Monday through Friday
9:00 AM to 5:30 PM Saturday

All times listed above are Eastern Standard Time (EST)

For: Assistance with your monitoring service account information, billing services and payment options
Technical Service
Contact by phone: 800-705-7681
Hours of operation: 8:00 AM to 8:00 PM Monday through Friday
9:00 AM to 5:30 PM Saturday and Sunday

All times listed above are Eastern Standard Time (EST)

For: Assistance with the operation of your alarm equipment, technical phone support, or on-site technical service

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